Exchanges & Returns

1. Solicitation of exchange or return

In order to ask for an exchange or return of a product the customer should contact our company via or by phone +351 937217474. It is necessary to let us know the order's number and the reason for exchange/return.

2. General conditions

We will only accept for exchange or returns the products that:
1) Still have the tag intact;
2) Present no odours, stains or alterations of any kind caused by wear;
3) Have not been washed or worn

Returns caused by insatisfaction
If you ordered at, received the product in perfect conditions and in spite of that you are not satisfied or wish to exchange due to size:
- the deadline for returns is of 7 days counting from the day of purchase, with shipping paid by the customer in tracked and registered mail
- To exchange your product please contact or phone +351 937217474 .
- After we receive the return at our facilities we will generate a cupon of the same value of the article.

Returns caused by defect
- In case you receive a different product from what you have ordered: no acessories, package opened or broken, please contact us.
- The deadling for returns of defective products is of 14 days counting from the date you received the package.
- After carefull analysis and assuming we acc

2.2 Purchase cancelation
In case you are not satisfied with the product you can cancel your purchase by email or by phone +351 937217474 in a maximum of 7 days. Only the beneficiary of the order can ask for the cancelation. In case the package has been already sent the shipping fees will be of the buyers responsability.

2.2.1 Returns
The product must be returned in the same exact conditions as it was received. It must present the original packaging and label.

Warning: If a product does not meet our demands it will be refused and automatically sent back to the original destination.

3. Sales
In case of exchange or returns products bought during sales the price for the coupon will be the same value paid by the customer.